Support Policy Page

Effective Date: 01/20/2025

At Tasmark, we are committed to providing excellent customer support to ensure a seamless shopping experience for our users. This Support Policy outlines the support services available to you, how to access them, and what you can expect from our support team.

1. Support Services Offered

We offer a range of support services to assist you with your inquiries and issues, including:

1.1 Customer Support

• Order Inquiries: Assistance with order status, tracking, and modifications.
• Returns and Refunds: Guidance on our return policy and processing returns.
• Product Information: Information about products, including specifications, availability, and pricing.
• Account Assistance: Help with account creation, password resets, and account management.

1.2 Technical Support

• Website Navigation: Assistance with navigating the website and using its features.
• Payment Issues: Support for payment processing issues and troubleshooting.
• Account Security: Guidance on securing your account and reporting suspicious activity.

2. How to Contact Support

You can reach our support team through the following channels:

2.1 Email Support

• Email Address: support@tasmark.com.au
• Please provide your order number, a detailed description of your issue, and any relevant screenshots or documentation to help us assist you more effectively.

2.2 Phone Support

• Phone Number: [Insert Phone Number]
• Our support team is available to take your calls during business hours. Please have your order number ready when you call.

2.3 Live Chat Support

• Live Chat: Available on our website during business hours. Click the chat icon to connect with a support representative in real-time.

2.4 Help Center

• Visit our Help Center on the website for FAQs, guides, and troubleshooting tips. This resource is available 24/7 and may provide immediate answers to common questions.

3. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM to 5:00 PM (AEST)
• Saturday and Sunday: Closed

Please note that support requests submitted outside of business hours will be addressed on the next business day.

4. Response Times

We strive to respond to all support inquiries as quickly as possible. Our typical response times are as follows:

• Email Support: Within 24 hours during business days.
• Phone Support: Immediate assistance during business hours.
• Live Chat Support: Immediate assistance during business hours.

Please note that response times may vary based on the volume of inquiries and the complexity of the issue.

5. Support Limitations

While we aim to provide comprehensive support, there are certain limitations to our services:

• Third-Party Products: For issues related to products sold by third-party sellers, we may direct you to the seller for resolution.
• Technical Issues: We cannot guarantee resolution for issues related to your internet connection, device compatibility, or third-party software.
• Policy Interpretation: Our support team can provide information about our policies, but final decisions regarding returns, refunds, and disputes will be made in accordance with our policies.

6. Feedback and Complaints

We value your feedback and are committed to improving our services. If you have any suggestions or complaints regarding our support services, please contact us at support@tasmark.com.au. We will review your feedback and take appropriate action.

7. Changes to This Support Policy

We reserve the right to modify this Support Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of the website after any changes constitutes your acceptance of the new Support Policy.

8. Contact Us

If you have any questions about this Support Policy or need assistance, please contact us:

• Email: support@tasmark.com.au
• Phone: [Insert Phone Number]
• Address: [Insert Physical Address]

Thank you for choosing Tasmark.com.au! We appreciate your business and are here to help you with any questions or concerns regarding your shopping experience.